Do you have a question about monthly giving
or face to face fundraising?
Monthly Giving at NHS Charities Together
1. Why should I give a monthly gift to NHS Charities Together?
A monthly gift means you can give small amounts every month that make a huge difference to the work we do at NHS Charities Together. Regular gifts by direct debit allow us to have a predictable longer-term income which in turn means we can support even more NHS staff, patients and communities. We want the best healthcare outcomes for all of us, when the NHS is able to do more then all of society benefits.
Our monthly givers are part of a community of people passionate about our NHS, monthly giving is a convenient way to spread your donations across the year. It allows our supporters to budget accordingly and is easier to manage as you can cancel directly with your bank if your circumstances change. Although we would ask you to let us know if you do cancel, this way we can be sure we contact you as you would like in the future. We understand circumstances change over time.
2. Is Direct Debit the only way to give monthly?
No, we believe giving monthly should be done by whichever way is most convenient for you. You can give to us monthly by recurring card payment, text to donate, standing order or cheque and our supporter care team will only be too happy to discuss the other options available to you. Please contact us on 0300 303 5748 or email firstname.lastname@example.org.
However, direct debit is one of the most secure ways to give monthly. The suppliers we use to process our direct debits go through a careful vetting process and as a supporter you are proteceed by The Direct Debit Guarantee. This protects you in the rare event that there is an error in paying your direct debit, such as the wrong amount is collected or on the wrong date.
Click here to read our Direct Debit Guarantee
NHS Charities Together accepts regular donations via Direct Debit, which are handled on our behalf by Starvale Management and Technologies Ltd. All Direct Debits are subject to the safeguards assured by the Direct Debit Guarantee.
- Banks and Building Societies may not accept Direct Debit Instructions for some types of account.
- NHS Charities Together uses Starvale Management and Technologies Ltd to process Direct Debits on our behalf.
- By completing a Direct Debit form you are authorising your bank/building society to pay NHS Charities Together Direct Debits from the account detailed in your instruction subject to the safeguards assured by the Direct Debit Guarantee, through our third party processing agent Starvale Management and Technologies.
Service user number: 277080
A Direct Debit Donation will appear on your statement as NHS Charities Together
3. How do I change my direct debit details?
If you would like to do any of the following:
- Change bank details
- Amend payment date
- Amend collection amount
- Change my address or contact details
- Cancel a direct debit (Please note any cancellations within 5 days of a payment date may have already started the process for collection and may still be received by NHS Charities Together)
Please call us on 01524 753236. We are here to help Monday to Friday, 9am to 5pm excluding bank holidays. For your own safety and security please do not email or write to us with any bank details.
4. Are my bank details secure?
Your data is stored on ANS's secure servers, which adhere to ISO 27017:2015, ISO 27018:2019, and ISO 27001:2013 standards. For more information please visit certifications and industry compliance. Additionally we conduct monthly external vulnerability scans across all our services and perform quarterly internal scans using Qualys for comprehensive security assessment.
Face to Face Fundraising at NHS Charities Together
You may become a monthly supporter when you meet one of our face to face fundraisers at a private show or an event. Or you might simply have some questions around face to face fundraisers having seen them out in public.
1. What is face-to-face fundraising?
Face-to-face fundraising is one of the most effective ways to recruit new supporters and ensures that we can continue to be there for NHS staff, patients and communities across the UK.
It’s a fantastic way to spread awareness about our work and the impact we can have together to help our NHS do more, and to ask for financial support by becoming a regular donor. By speaking to the public and people who might not know about our work, we offer the opportunity for them to come together for our NHS so we can have the greatest impact for longer.
2. Do we use an agency?
We do, we use professional fundraising agencies for all face-to-face fundraising. The agencies we work with are passionate about NHS Charities Together and our work. They hold themselves to the same high standards of supporter care as we do at NHS Charities Together, and we expect all our fundraisers to treat you with respect, comply with fundraising regulations and adhere to our values as an organisation.
We work with an agency partner to be sure they are providing the best level of service to members of the public. They have stringent internal processes to ensure expected behaviours and values are upheld by their fundraisers. They also have external reviews and compliance checks required as a registered Chartered Institute of Fundraising Member.
3. How do I know if a face-to-face fundraiser is legitimate?
Our face-to-face fundraisers will always have an NHS Charities Together Branded ID badge, with the name and ID number of the fundraiser.
The badges also have the name of the fundraising company they’re employed by and NHS Charities Together contact details on them.
The fundraisers also wear a NHS Charities Together branded T-shirt or jacket.
Please also note that fundraisers collect Direct Debit and are not permitted to ask for or accept, cash donations.
4. Where do we operate?
We only operate on private site spaces, at shows and exhibitions. We do not have door to door fundraisers in operation.
Our Supporter Contact team know the areas fundraisers are working in and will be happy to confirm if fundraisers you encounter are legitimate. You can call our supporter contact team on 0300 303 5748 or contact us via email at email@example.com
5. What do I do if I have a complaint?
If you’d like to speak to us about the experience you’ve had with a fundraiser representing us, you can get in touch with our Supporter Care team by calling 0300 303 5748 or emailing us via firstname.lastname@example.org .
For more information please take a look at our complaints procedure.
We view communication and feedback as an opportunity to learn. We genuinely want to hear from you and are grateful for the opportunity to respond.